What to Do If Your Rented Van Breaks Down

Renting a van should be a smooth and hassle-free experience, although it is most of the time, there are instances in which things can happen beyond your control. As a result, your rented van may break down. But what is the correct procedure to follow? Does a van breaking down affect the terms of your hire?

In this blog, we will guide you on what to do if your rented van breaks down.

North London Van & Truck Hire Ltd is here to provide solutions for you. With over 30 years of experience under our belts, our services are valued and recognised in North London and beyond. Our expertise is to help you find the right van, for the right job.

Our fleet includes small, medium and large vans, in addition to mini buses, automatic vans, electric vans and more! We also provide the ability to purchase vans.

Do van hiring companies check their vans?

Yes. Any reputable van hiring company will always check their fleet whenever possible, especially before hiring the van for a new customer. If this is neglected, there is a chance that the van could have an issue which could lead to an accident or breakdown.

This is the last thing that anyone would want. The liability is on the van hiring service if it is discovered that the van has not had checks done on it before giving it to a customer.

What is checked on a van before it’s hired?

There is likely a large checklist of components that must be signed off as useable before providing a van for hire for a new customer. Although the checklist may vary between hiring services, it will likely include the following factors…

  • The vehicle’s engine – Does it have enough oil? Is it working correctly? Are its connections secure? Is it in a safe and usable state?
  • Seatbelts, seats, doors and locks. You can’t drive without wearing a seatbelt, so it must be working if you are providing a van for hire. Seats must also be completely secure and free from any issues that can cause injury. The same goes for doors. Doors must be opening and closing with no issue, in addition to all of the locks working, to ensure the protection of the contents in the van.
  • Internal electronics – Are the electrically controlled components of the van working? Lights, dashboard buttons, air conditioning etc. If any of these do not work it can compromise the safety of the driver and other road users, especially headlights.
  • Tires – Tires are inspected to ensure none are running flat, or have too much or too little air inside them. Additionally, the tire tread is analyzed to ensure the tires have enough grip.
  • Windows – Windows are checked to make sure there are no cracks which can develop further, and that there are no issues with how air-tight they are. If windows aren’t correctly aligned, the resulting space can cause issues with ventilation, which can lead to condensation and mould.
  • Brakes – Brakes are tested to ensure the vehicle can react properly in a dangerous situation. A vehicle with worn brakes does not stop as fast as a vehicle that has newer brakes. Providing a vehicle for hire with faulty or very worn brakes can be the cause of a serious accident in which the loss of life can occur.
  • Storage area – The entire reason most people opt to hire a van is because of the capacity it has to move large items. If this storage area is damaged, unsafe or in such a state that it can compromise whatever is placed in there, it should not be given to anyone for hire until it is fixed.

What to do if your rented van breaks down

What to do if your rented van breaks down

If you have rented a van from North London Van & Truck Hire Ltd, and it has a breakdown, you must contact us immediately. By informing us as soon as possible we can act accordingly in response to the breakdown which can include providing a replacement for you.

At the same time, if the breakdown has been caused as a result of neglect, appropriate repercussions will be implemented. Our vans are serviced and checked regularly to ensure they are all in working order and not suffering from any issues which would cause them to break down.

We can accept that in some instances there is nothing that could have been done to prevent the vehicle from breaking down. However, we tackle all issues on a case-by-case basis.

What if you are closed when the van breaks down?

When hiring from us, we provide all of the relevant information you need in case of a breakdown or crash. In any case, as long as you let the relevant bodies know, we will eventually know and can provide help once we can.

How can a van break down?

There are countless issues that can cause a van to break down. Here are the most common causes…

  • Physical damage to the vehicle.
  • Using the wrong fuel.
  • Running out of fuel.
  • Van is low on engine oil
  • Internal connections are loose, detached or broken.
  • Sabotage
  • Incorrect driving methods for extended periods (e.g. driving in the wrong gear for a long time constantly).
  • Previously conducted services/repairs that haven’t been done properly.

And much more.

The easiest way to hire a van

The easiest way to hire a van

With North London Van & Truck Hire Ltd, our hiring process is incredibly efficient and simple. Here is what you need to do.

  1. Head to our website
  2. Select your pick-up location, followed by return location, pick-up date, pick-up time, drop-off date, and drop-off time. Then press enter.
  3. Select the van you require. (Please note that availability will change as other people are making/have made bookings).
  4. After choosing the van, follow on to the next page, where you can select any add-ons you may require.
  5. After selecting add-ons, follow on to the next page, where you need to enter personal details.
  6. If your details comply with our requirements, we will present a quote, which you can choose to pay, or try another service.
  7. If you are happy with this quote, we arrange a time for you to come to the showroom, view the van, and complete the rental process by verifying the required documentation.

Mini Bus hire

Our fleet also includes minibuses, we currently have 3 minibus options available, they are…

  • The 9-seat minibus
  • The 9-seat minibus executive
  • The 12-seat minibus

Like our vans, our minibuses are 100% ULEZ compliant, and have a 150-mile (ca. 241 km) allowance. Maintained to a high standard, you can rest assured any journey in our fleet is as relaxed as it is efficient. You can find out more here.

Can I buy the van I hire?

No. Although you can hire your van for extended periods, you can not buy it. However, we do have a service dedicated to the purchase of vans etc. If this is something you would prefer or would like to explore, click here.

Explore vans for hire today

Explore vans for hire today

North London Van & Truck Hire Ltd has over 30 years of experience, which has allowed us to provide a varied fleet of vans suitable for a variety of needs. We encourage you to get in contact with us today to see how we can help you. Below, you can find our opening hours, address, and contact details.

In this blog, we hope to have provided all the answers you require when it comes to what to do if your rented van breaks down. While providing supplementary information to help you make an informed choice when it comes to van hire.

Opening Hours:

Mon – Fri: 07:30 am to 05:00 pm

Saturday: 7:30 am to 12:00 pm

Sunday: Closed


North London Van & Truck Hire Ltd,

1320 Mollison Avenue,





020 3031 1097