Complaints Policy

Introduction

Thank you for choosing our service. We strive to provide the highest level of service to our customers. Our goal is to meet and exceed your expectations in every interaction.

If you have any complaints or experience any form of customer dissatisfaction, we encourage you to reach out to us immediately. We take all complaints seriously and are committed to resolving any issues promptly and to your satisfaction.

You can contact us through our customer support channels, which include phone and email. Our customer support team is available 7:30 to 5pm Monday To saturday to assist you. We value your feedback and will use it to improve our services.

Once again, thank you for choosing our service. We look forward to serving you and ensuring your complete satisfaction.

 

If you have a Complaint

If you have a complaint you can contact us via email or by phone our phone lines are open from 7:30 to 5pm Monday to Saturday

Complaints Procedure

  • Complaints can be made by letter, email or telephone at:

– 1320 mollison ave, Enfield EN3 7NJ

– info@nlvth.com

– 0208 8050011

– We will acknowledge receipt of the complaint by customers preferred method within three working days

  • We aim to resolve all complaints as quickly as possible. If it is not possible to reach a prompt conclusion, we will contact the customer with an explanation, and set out expected timescales by which matters should be resolved
  • We aim to resolve all our customer complaints internally. If, however, the customer is not satisfied with the final outcome of our complaints procedure, they are able to contact The Financial Ombudsman, details can be found at: http:www.financial-ombudsman.org.uk/contact/index.html

Non-financial complaints can be directed to Trading Standards

  • The customer may also contact the BVRLA Conciliation Service as an approved Alternative Dispute Resolution service. Details can be found at www.bvrla.co.uk or by contacting complaint@bvrla.co.uk